At Computer Services Online, we aim to provide professional and reliable computer services. This Refund Policy explains the general approach to refunds, cancellations and service-related payments.
Refund eligibility depends on the type of service, work completed and the circumstances of the service request.
If a service has not yet been started, a cancellation or refund may be considered depending on any administrative, booking or payment processing costs.
If technical work has already been performed, charges may apply for the time, diagnosis, labour, resources or services already provided.
Computer and technical issues can vary depending on hardware condition, software configuration, third-party applications and other factors. While we make reasonable efforts to provide suitable solutions, we cannot guarantee that every technical problem can be completely resolved.
A refund is not automatically provided if a technical issue cannot be resolved after reasonable diagnostic or service work has been completed.
Customers who need to cancel a scheduled service should contact us as soon as possible. Refund eligibility for cancelled services will depend on whether work has started and any applicable costs already incurred.
If you believe that you have been charged incorrectly or have made a duplicate payment, please contact us promptly so the payment can be reviewed.
Payments made directly to third-party software providers, hardware suppliers, cloud services or other external companies may be subject to their own refund policies. We cannot issue refunds for products or services purchased directly from third parties.
Where a refund is approved, it will generally be processed using an appropriate payment method. Processing times may vary depending on the payment provider, bank or payment platform
If you have questions about a payment, cancellation or refund request, please contact us with relevant details about the service and payment.
