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Master Service Agreement & Terms & Conditions
This Agreement is made on: 01 November, 2026 09:57 PM
BETWEEN
We Support 365 LLC
(DBA: WeSupport365)
Registered Office: USA
(hereinafter referred to as the "Service Provider")
AND
Client Name:
(hereinafter referred to as the "Client")
Your Plan: SILVER PLAN
- Price: $119.99/month
Choose any 5 devices of your choice
Email setup & advanced troubleshooting
App installation, updates & optimization
Complete phone & tablet management
Antivirus & malware protection setup
Wi-Fi & printer setup assistance
Email / WhatsApp / Chat support
Response within 12-24 hours
Bi-weekly device health check
1. Scope of Services
We Support 365 provides personal digital assistance, technical support, and digital management services, including but not limited to:
Device Setup & Support
Computer and Laptop Setup
Phone Setup
Printer Setup
Tablet / iPad Setup
Mac Setup
Wi-Fi Extender Setup
Alexa Setup Support
Google Mini Setup
Garmin Device Setup
Protection Setup
Virus Protection Guidance
Fraud Protection Support
Scam Awareness Assistance
Suspicious Email Review
Services Management
Password Management Guidance
Email Management
Phone Management
Cloud Storage Management
Backup & Recovery Assistance
Ongoing Digital Support
General troubleshooting
Monthly support plans
Priority assistance based on subscription plan
All services shall be provided according to the selected subscription plan (Basic, Silver, or Gold) or any separately agreed written scope.
2. Authorization & Client Consent
The Client authorizes We Support 365 to:
Assist with setup, management, and troubleshooting of devices and digital services
Access necessary systems, accounts, and tools only with client permission
Provide security guidance and optimization support
Coordinate technical assistance where required
The Client remains the full owner and controller of all accounts, devices, and services at all times.
We Support 365 does not take ownership or independent control of any client account.
3. Fees, Payments & Billing Terms
All subscription fees are billed in advance on a recurring monthly basis unless otherwise agreed
One-time setup fees or additional services are billed separately
Third-party costs such as antivirus software, cloud subscriptions, device purchases, hosting, or paid applications are the responsibility of the Client unless otherwise specified
Payment Policy
Once payment is successfully made, no chargebacks, reversals, or payment disputes will be accepted
Payments represent reserved service time, availability, and support capacity
Late or failed payments may result in immediate service suspension
Monthly Plan Pricing shall be based on the selected service package.
4. No Guarantee of Specific Results
Results may depend on third-party platforms, internet providers, device condition, software limitations, and user actions
At We Support 365, we are committed to delivering reliable, secure, and high-quality technical support services. We utilize trusted, industry-recognized tools and only recommend genuine platforms to ensure the best possible outcomes for our clients.
While we follow best practices and take every precaution to maintain security, performance, and system stability, technology environments can occasionally be impacted by external factors such as third-party platform updates, backend changes, internet service issues, or evolving cybersecurity threats.
Therefore, while we strive for excellence in every service we provide, we cannot guarantee absolute prevention of all technical issues or uninterrupted performance at all times. Rest assured, our team is always available to proactively assist and resolve any concerns as quickly and efficiently as possible.
5. Client Responsibilities
The Client agrees to:
Provide accurate information and required access when necessary
Give timely approvals and responses
Follow provided guidance and recommendations
Maintain lawful and ethical use of services
Not use services for illegal, fraudulent, or abusive purposes
Failure to cooperate may affect service quality and delivery.
6. Service Provider Responsibilities
We Support 365 agrees to:
Deliver services professionally and within reasonable timelines
Communicate clearly and respectfully
Maintain confidentiality of client information
Provide support according to the selected service plan
Act only with transparency and client approval
7. Security & Risk Disclaimer
We Support 365 follows industry-standard security practices and recommendations.
However:
No digital system, device, or online platform is completely secure
We Support 365 is not responsible for data loss or unauthorized access beyond reasonable control
Clients are encouraged to follow all recommended security practices.
8. Password & Account Security Disclaimer
We Support 365 does not store passwords without clear client consent
Clients remain responsible for protecting their own login credentials
We Support 365 is not liable for misuse caused by password sharing, weak passwords, or unauthorized third-party access.
9. Confidentiality
Both parties agree:
To protect confidential, technical, financial, and personal information
Not to disclose private information to unauthorized third parties
To maintain privacy and professionalism throughout the service relationship
10. Communication Consent
The Client agrees to receive service-related communication through:
Phone
Email
WhatsApp or messaging platforms (if preferred)
This communication is strictly for service support, billing, updates, and account-related matters.
11. Plan Changes, Cancellation & Termination
Subscription Cancellation
If the Client wishes to stop services:
A minimum of 14 days (2 weeks) written notice is required
This allows time for:
Service closure
Final support handling
Documentation and transition assistance
No refunds are provided for partial billing periods.
Plan Upgrades or Changes
To upgrade or change a plan:
The Client must submit the request in writing
Updated service details will be shared
Client confirmation is required
Payment adjustment must be completed
Changes become active only after confirmation.
12. Limitation of Liability
We Support 365 shall not be liable for:
Indirect or consequential damages
Business losses, financial losses, or missed opportunities
Data loss caused by third-party failures
Platform restrictions, account suspensions, or manufacturer issues
Service interruptions caused by internet providers, device manufacturers, or software providers.
13. Force Majeure
We Support 365 shall not be held responsible for delays or interruptions caused by:
Natural disasters
Government restrictions
Internet outages
Platform failures
Third-party system failures
Events beyond reasonable control
14. Dispute Resolution
Both parties agree that:
Any disputes between the parties should first be resolved through mutual discussion and good faith communication.
15. Amendments
Any changes to this Agreement must be:
Made in writing
Approved by both parties
Signed by both parties
Verbal changes shall not be considered valid.
16. Acceptance
By signing below, both parties confirm that:
They have read and understood this Agreement
All terms have been explained clearly
Questions were allowed and answered
They voluntarily agree to all terms and conditions stated above
This Agreement is created to ensure trust, clarity, and no miscommunication between the Client and We Support 365.
